How to Communicate with Diplomacy and Tact

Ажил хэрэгч, эелдэг байдлаар харилцах нь

Шинэ сорилт, хүнд хэцүү нөхцөлийг өөртөө итгэлтэй, эелдгээр даван туулна

This module gives participants the opportunity to practice dealing with trying situations in a confident and diplomatic way.

Key programme facts

Duration

16 hours

Sessions

2 sessions

Price

On request

Why it matters

We have all been awed by someone who always seems to know what to say and how to say it in any situation. These people know how to communicate with diplomacy, tact and confidence. The ability to communicate with diplomacy and tact improves your leadership skills by helping you manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team.

What you will learn

• Respond to difficult situations in a confident, diplomatic and tactful way
• Give and receive feedback without eliciting negative emotions
• Practice active listening supported with relevant oral and written information
• Project an image of honesty, confidence and integrity that fosters credibility
• Build strong, long-term relationships both inside and outside the organization
• Apply mediation techniques to find common ground among opposing viewpoints
• Create harmony in stressful interpersonal situations and bring people together
• See things from different points of view and recognize the impact actions have on others

Upcoming dates

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